Customer Care

Privacy and Cookie Policy

WEBSITE INFORMATION

(PURSUANT TO EU REGULATION NO. 2016/679)

1. Data Controller
The data controller is Operae S.r.l., located at 20, Monte Nero Street, Guidonia Montecelio (RM). Contact email of the data controller: This email address is being protected from spambots. You need JavaScript enabled to view it..

 

2. Object of Processing
The data controller processes the user's identifying and contact information (name, email, phone number, message) who uses the "contact us" section of the website "www.operae.eu".

 

3. Purpose of Processing
Your personal data is processed, only with your specific and separate consent (Art. 6. Point a. and Art. 7 of EU Regulation No. 2016/679), for managing the response to the received message.

 

4. Processing Methods, Criteria, and Storage Period
The processing of your personal data is carried out through the operations specified in Article 4 of EU Regulation No. 2016/679, including collection, recording, storage, consultation, extraction, use, deletion, and destruction of data. Your personal data is subject to electronic processing. The data controller will process the personal data for the time necessary to fulfill the aforementioned purposes. In any case, they will be kept for the period required by the applicable regulations.

 

5. Access/Communication of Data
Your data may be made accessible for the purposes mentioned in section 3 of this information:

  • to employees and collaborators of the data controller, in their capacity as authorized persons and/or data processors and/or system administrators;
  • to third-party companies such as IT companies for the maintenance of the IT system and any companies that carry out outsourcing activities on behalf of the data controller, in their capacity as external data processors.

 

6. Communication and Disclosure of Data
Your data will not be disclosed.

 

7. Transfer of Personal Data to Third Countries
There are no voluntary transfers of data to third countries.

 

8. Nature of Data Provision and Consequences of Refusing to Respond
The provision of data for the purposes mentioned in section 3 of this information is necessary in order to provide a response to your request received through the form in the "contact us" section of our website. Without providing the data, it will not be possible to provide a response to your request.

 

9. Rights of the Data Subject
According to EU Regulation 2016/679 Chapter III:

1. The data subject has the right to obtain confirmation of whether or not personal data concerning them exists, even if not yet recorded, and their communication in an intelligible form.

2. The data subject has the right to obtain information regarding: the origin of the personal data; the purposes and methods of the processing; the logic involved in case of processing carried out with the aid of electronic tools; the identification details of the data controller, data processors, and the designated representative according to Article 5, paragraph 2; the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of it as designated representatives in the territory of the State, data processors, or persons in charge.

3. The data subject has the right to obtain:

a. the updating, rectification, or, when interested, integration of data;

b. the erasure, anonymization, or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which it has been collected or subsequently processed;

c. confirmation that the operations mentioned in points a) and b) have been brought to the attention, including with regard to their content, of those to whom the data has been communicated or disclosed, except in cases where such fulfillment proves impossible or involves a disproportionate effort compared to the right being protected;

d. a copy of the information held about them in a common and interoperable format;

e. the restriction of processing of personal data concerning them or to object, in whole or in part: on legitimate grounds, to the processing of personal data concerning them, even if relevant to the purpose of the collection. Furthermore, the data subject has the right to:

f. withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal;

g. lodge a complaint with a supervisory authority.

It is possible to request from the data controller a "statement of attestation" certifying that the requests made have been effectively resolved and brought to the attention of those to whom the data was previously disclosed and communicated. As a data subject, you may also delegate a third person with a copy of the power of attorney or delegation signed in the presence of an authorized person or signed and submitted together with an unauthenticated photocopy of an identification document of the data subject. The data controller is required to respond to the request within 15 days from the date of submission, or within 30 days if the response is complex. In any case, within the 15th day, you will be provided with a written communication of the reasons for the delay.

 

10. Exercise of Rights
You may exercise your rights at any time by sending a registered letter with return receipt to Operae S.r.l. or an email to the contact details indicated in section 1 of this notice.

 

COOKIE POLICY

Use of Cookies

The "Website" (operae.eu) uses Cookies to make its services simple and efficient for users who view the pages of operae.eu. Users who view the Website will have small amounts of information inserted into the devices they are using, whether computers or mobile devices, in small text files called "cookies" stored in the directories used by the User's web browser. There are various types of cookies, some to make the use of the Website more effective, others to enable certain functionalities.

By analyzing them in detail, our cookies allow you to:

  • Store preferences entered;
  • Avoid re-entering the same information multiple times during the visit, such as username and password;
  • Analyze the use of services and content provided by operae.eu to optimize the browsing experience and the offered services.

Types of Cookies

TECHNICAL COOKIES

This type of cookie ensures the proper functioning of certain sections of the Website. They can be persistent or session cookies:

  • Persistent: They are not destroyed when the browser is closed but remain until a pre-established expiration date.
  • Session: They are destroyed every time the browser is closed.

These cookies, sent by our domain, are necessary to properly view the site and, in relation to the technical services offered, will always be used and sent unless the user modifies the settings in their browser (thereby affecting the display of the website pages).

ANALYTICAL COOKIES

Cookies in this category are used to collect information about the use of the Website. Operae.eu will use this information for anonymous statistical analysis in order to improve the use of the Website and make the content more interesting and relevant to users' desires. This type of cookie collects anonymous data about user activity and how they arrived on the Website. Analytical cookies are sent by the Website itself or by third-party domains.

THIRD-PARTY SERVICE ANALYSIS COOKIES

These cookies are used to collect information about the use of the Website by users anonymously, such as: pages visited, time spent, traffic sources, geographical origin, age, gender, and interests for marketing campaigns. These cookies are sent by third-party domains external to the Website.

COOKIES TO INTEGRATE THIRD-PARTY SOFTWARE PRODUCTS AND FUNCTIONS

This type of cookie integrates functionalities developed by third parties within the pages of the Website, such as icons and preferences expressed in social networks for the purpose of sharing site content or for the use of third-party software services (such as software for generating maps and additional software that offer additional services). These cookies are sent by third-party domains and by partner sites that offer their functionalities among the pages of the Website.

PROFILING COOKIES

These are cookies necessary to create user profiles in order to send advertising messages in line with the preferences expressed by the user within the pages of the Website Operae.eu, according to current regulations, is not required to obtain consent for technical and analytical cookies as they are necessary to provide the requested services.

For all other types of cookies, consent can be expressed by the User through one or more of the following methods:

  • By specific configurations of the browser used or the related computer programs used to navigate the pages that make up the Website.
  • By modifying the settings in the use of third-party services.

Both of these solutions may prevent the user from using or viewing parts of the Website.

THIRD-PARTY WEBSITES AND SERVICES

The Website may contain links to other websites that have their own privacy policies, which may differ from the one adopted by operae.eu, and therefore operae.eu is not responsible for these sites.
The list of third-party cookies may be incomplete as these parties may change, add, or remove cookies from their applications without notifying the sites that use their services. Furthermore, the Owner cannot guarantee that the aforementioned third parties do not use cookies for user profiling purposes. Therefore, we always recommend consulting the website of third parties and their cookie policy.

List of cookies

Last updated: 17/05/2023

 

How to disable cookies through browser configuration
If you wish to learn more about how your browser stores cookies during your browsing, we invite you to follow these links on the respective providers' websites.

Mozilla Firefox https://support.mozilla.org/it/kb/Gestione%20dei%20cookie

Google Chrome https://support.google.com/chrome/answer/95647?hl=it

Internet Explorer http://windows.microsoft.com/it-it/windows-vista/block-or-allow-cookies

Safari 6/7 Mavericks https://support.apple.com/kb/PH17191?viewlocale=it_IT&locale=it_IT

Safari 8 Yosemite https://support.apple.com/kb/PH19214?viewlocale=it_IT&locale=it_IT

Safari su iPhone, iPad, o iPod touch https://support.apple.com/it-it/HT201265